Support

支持

What can you do when you are stuck and the manual does not appear to help? You may want to contact technical support. , and its distributors worldwide, will help you with any technical problems you encounter. So that we can help you as efficiently as possible, please keep in mind the following:

当你陷入困境，手册似乎没有帮助时，你能做什么？你可能需要联系技术支持。，及其全球分销商，将帮助您解决您遇到的任何技术问题。为了让我们尽可能有效地帮助您，请记住以下几点:

• Please contact us (or your local distributor) in writing if possible - preferably by email. We do offer support by phone but problems with a package as complex as Cinema 4D may take more time to solve — it is not always possible to solve the problem on the phone. With email, however, our technicians can consult with colleagues for assistance — even the programmers if necessary — and get back to you as soon as possible. Email is also convenient for attaching an example of the problem and it may be helpful for us to send you a scene. 如果可能的话，请以书面形式联系我们(或当地的经销商)-最好是通过电子邮件。我们确实通过电话提供支持，但是像 Cinema 4D 这样复杂的软件包可能需要更多的时间来解决问题ーー通过电话解决问题并不总是可能的。然而，通过电子邮件，我们的技术人员可以咨询同事，如果有必要，甚至可以咨询程序员，并尽快与您联系。电子邮件也方便附上一个问题的例子，它可能有助于我们向您发送一个场景
• Please keep support enquiries separate from other enquiries, orders, etc. 请将支援查询与其他查询、订单等分开处理
• Please allow for a reasonable response time. 请允许一个合理的响应时间
Our customers are equally important and we will respond to you at the earliest opportunity. 我们的客户同样重要，我们将尽早回应您的要求

Occasionally, we may need to contact you for further details.

有时，我们可能需要与你联络，以了解更多详情。

• Please send an example scene to demonstrate the problem, if applicable. 如果可行的话，请发送一个示例场景来演示问题
When I click this button, I get a mess 当我点击这个按钮，我得到一个混乱. It is difficult to solve problems with such limited detail and sometimes we need to examine the problem scene. After all, we and our hard-working beta testers, have tested the functions many-a-time without finding a fault. .如此有限的细节很难解决问题，有时我们需要检查问题现场。毕竟，我们和我们努力工作的 beta 测试人员，已经多次测试了这些功能，没有发现任何缺陷
• Please keep any example scenes as small and as relevant as possible. 请保持任何例子的场景尽可能小和相关
For example, if only an alloy wheel is required to demonstrate the problem, please delete the rest of the car — it merely gets in the way. This saves our time and in turn we can respond to your problem sooner. 例如，如果只需要一个合金车轮来演示这个问题，请删除汽车的其余部分ーー它只会碍事。这节省了我们的时间，反过来，我们可以更快地回应你的问题
• Please supply us with a complete description of the relevant steps leading up to the problem. 请向我们提供导致问题的相关步骤的完整描述
Ideally, we would like a little 理想情况下，我们希望有一点recipe 配方 that generates the problem consistently. Please keep this concise. 请保持简明扼要
• Include rendered images and/or screenshots if relevant. Please tell us which settings you used. 包括渲染图像和/或截图，如果相关。请告诉我们你使用的设置
• Please tell us which programs you have running at the same time as Cinema 4D. If you are using macOS, please let us know which system extensions are loaded. 请告诉我们你们与C4D同时播放哪些节目。如果您正在使用 macOS，请让我们知道哪些系统扩展被加载
Sometimes, another program or a system extension (macOS) may cause a problem indirectly. 有时，另一个程序或系统扩展(macOS)可能会间接导致问题
• Please include details of your hardware configuration. 请包括硬件配置的详细信息
I have a Macintosh/PC 我有一台苹果电脑 is of little help on its own. Also, please let us know which version of Cinema 4D you are using (choose Help / Info from the main menu; the version number is shown at the foot of the splash screen which appears; to close the splash screen, click it). If you have Internet access, please use the support form on our website (www.maxon.net). Tell us what other programs and system extensions you are running concurrently with Cinema 4D.
• If the program crashes a 如果程序崩溃recovery 恢复 file will be created in most cases. This file will be saved to the 在大多数情况下，这个文件将被保存到_bugreports 布格雷波特 folder, located in your user directory. Your scene can then be recovered using this file. Furthermore, reports will be generated that you can send to for possible resolution ( 文件夹，位于您的用户目录中。你的场景可以恢复使用这个文件。此外，将生成报告，您可以发送到可能的解决方案(Allow Bugreports 允许 Bugreports).
• If you have Internet access, please check the FAQs on our website before you contact technical support. 如果您可以上网，请在联系技术支持之前查看我们网站上的常见问题解答
Often, you will find the answer in the FAQs. 通常，你会在常见问题中找到答案
• Our service is limited to technical support only. We cannot undertake subcontracting. 我们的服务仅限于技术支持，不能转包
Can you build my spaceship model, please? 你能帮我做一个宇宙飞船模型吗？

We must concentrate our resources on helping customers with genuine problems that are within the bounds of technical support. However, there are numerous web addresses where you can find additional help. Please visit our website (www.maxon.net) for links to these valuable resources.

我们必须集中资源帮助客户解决技术支持范围内的真正问题。然而，有许多网址，你可以找到额外的帮助。有关这些宝贵资源的链接，请访问我们的网站(www.maxon.net)。