Team Render Troubleshooting

团队渲染故障排除

No Computers appear on Team Render list.

“团队渲染”列表中没有计算机。

Problem: Computers are not displayed in the Team Render list despite Bonjour being installed.

问题: 尽管安装了 Bonjour，但计算机并没有显示在 Team Render 列表中。

Solution:

解决方案:

1. Make sure both computers (server and render client) are physically connected with each other or connected to the network (LAN). 确保两台计算机(服务器和呈现客户端)在物理上相互连接或连接到网络(LAN)
   
2. Make sure the 请确保Announce Service Via Bonjour 通过 Bonjour 发布服务 option and/or 选择及/或Announce Service To Local Network 向本地网络发布服务 is enabled in the Preferences menu. 在首选项菜单中启用
   
3. For Windows: Resetting the system 对于 Windows: 重置系统Firewall 防火墙 or an incorrectly configured connection rule for a third-party firewall can prevent Bonjour and/or Cinema 4D from accessing the network. With regard to the system firewall, re-installing Bonjour (e.g., by re-installing iTunes) should resolve the problem. Experienced users can manually correct the firewall’s connection rules. 或者第三方防火墙配置错误的连接规则可以阻止 Bonjour 和/或 Cinema 4D 访问网络。关于系统防火墙，重新安装 Bonjour (例如，重新安装 iTunes)应该可以解决这个问题。有经验的用户可以手动更正防火墙的连接规则
   

General information regarding firewalls

关于防火墙的一般信息

Current-generation operating systems are all equipped with a firewall software (also referred to as "personal" or "desktop" firewall) by default. This software monitors network traffic and blocks unknown network queries. The firewall must therefore be informed that a newly installed software is "permitted" to access the network and vice-versa.

当前的操作系统默认都配备了防火墙软件(也称为“个人”或“桌面”防火墙)。该软件监控网络流量并阻止未知的网络查询。因此，必须通知防火墙，”允许”新安装的软件访问网络，反之亦然。

Firewall types:

防火墙类型:

• Default Windows and macOS X firewalls, which are installed automatically with the respective operating system. 默认的 Windows 和 macOS x 防火墙，它们是自动与各自的操作系统一起安装的
• Firewalls from third-party providers such as AntiVir, Kaspersky, Zomealarm, Agnitum, etc. 来自第三方供应商的防火墙，如 AntiVir，Kaspersky，Zomealarm，Agnitum 等

Local computer cannot be accessed

无法访问本地计算机

Problem: It can occur that a server cannot access its own render client named "local machine". This can be caused by a firewall blocking access to its own computer (but can in turn allow external computers access). Cinema 4D cannot access "localhost" or the IP 127.0.0.1.

问题: 可能发生服务器无法访问它自己的名为“本地计算机”的呈现客户机。这可能是由于防火墙阻止了对自己计算机的访问(但反过来又允许外部计算机访问)。Cinema 4D 不能访问“ localhost”或 IP 127.0.0.1。

Solution: Check your firewall settings.

解决方案: 检查你的防火墙设置。

Client computer(s) cannot be accessed

无法访问客户端计算机

Problem: The server does not display computers in the Team Render Machines list although they are in the same network.

问题: 服务器不显示 teamrender Machines 列表中的计算机，尽管它们位于同一网络中。

Solution 1: Manually defined (via the Add Machine... command) IP addresses or host names are invalid. Make sure that these are correct.

解决方案1: 手动定义(通过 Add Machine... 命令) IP 地址或主机名无效。确保这些都是正确的。

Solution 2: The render client’s firewall is blocking the connection. Check the firewall settings.

解决方案2: 呈现客户端的防火墙阻塞了连接。请检查防火墙设置。

Problem: The render client is grayed out (wrong build ID).

问题: 呈现客户端显示为灰色(错误的构建 ID)。

Solution: The render client has a different software version as the server (e.g., R15.024 instead of R15 R15.037). Update your render client’s software version.

解决方案: 渲染客户端有一个不同的软件版本作为服务器(例如，R15.024而不是 R15.037)。更新呈现客户端的软件版本。

Problem: The render client doesn’t respond ("no answer").

问题: 呈现客户端没有响应(“没有响应”)。

Solution: The render client’s firewall is blocking outgoing connections or its own firewall’s incoming connections. Check the firewall settings.

解决方案: 呈现客户端的防火墙正在阻塞传出连接或自己的防火墙的传入连接。请检查防火墙设置。

Problem: Security Token incorrect/modified.

问题: 安全令牌不正确/被修改。

Solution: The render client’s Security Token (Preferences / Renderer / Team Render) may have been changed. Check and re-verify the Security Token.

解决方案: 呈现客户端的安全令牌(首选项/渲染器/团队呈现)可能已经更改。检查并重新验证安全令牌。

A render client is not rendering

呈现客户端没有呈现

Problem: Even though render clients (green) are defined for Team Render, they are not participating in rendering.

问题: 即使为 Team Render 定义了渲染客户端(绿色) ，它们也不参与渲染。

Solution 1: Check if the render clients are using the same software version as the server. In addition, all plugins must also be installed on all respective computers.

解决方案1: 检查渲染客户端是否使用与服务器相同的软件版本。此外，所有插件也必须安装在所有相应的计算机上。

Solution 2: In rare instances, synchronization problems can lead to faulty information being displayed. The render client will nevertheless render.

解决方案2: 在罕见的情况下，同步问题可能导致错误的信息被显示。呈现客户端仍然会呈现。

Miscellaneous

杂项

• If you set up your own firewall, make sure that the UDP port 5353 that is used by Bonjour is free (this is done automatically by the Windows firewall when Bonjour Print Services is installed) 如果你设置了自己的防火墙，请确保 Bonjour 使用的 UDP 端口5353是免费的(当 Bonjour Print Services 安装时，这是由 Windows 防火墙自动完成的)
• If you use the SSDP Service (see 如果您使用 SSDP 服务(请参阅Announce Service To Local Network 向本地网络发布服务), make sure that the UDP port 1900 is free. ) ，确保 UDP 端口1900是空闲的
• As was the case with NET Render, the following also applies to Team Render: Any plugins used must be installed on all computers used for rendering. When using inhomogeneous networks (PCs/Macs simultaneously), animations prone to render errors (e.g., dynamics simulations) should be baked. 与 NET Render 一样，以下内容也适用于 Team Render: 所有用于渲染的计算机上都必须安装所使用的插件。当使用非同质网络(pc/macs 同时)时，应该考虑容易产生错误的动画(例如，动态模拟)
• In rare instances it can occur that a firewall warns of a "flood attack" as a result of the high number of Buckets (the small squares visible during rendering) that are trafficked across the network. If this happens, configure your firewall accordingly. 在极少数情况下，由于大量的 bucket (渲染过程中可见的小方块)通过网络传输，防火墙会警告“洪水攻击”。如果发生这种情况，相应地配置您的防火墙
• If computers on which render clients are running are assigned dynamic IP addresses, these may change and the computers will subsequently be appear in the Team Render Machines list with the comment "Unknown Error". Double-click on the computer and enter the correct IP address in the prompt that appears. 如果在其上运行呈现客户端的计算机被分配了动态 IP 地址，这些地址可能会发生变化，随后这些计算机将出现在 Team Render Machines 列表中，并带有注释“ Unknown Error”。双击计算机并在出现的提示符中输入正确的 IP 地址
• If the name of the server’s installation path is changed (after the server has already been started), verified render clients will no longer be valid. A revalidation can also fail. In this case, delete the directory and reinstall/reconnect the render clients. 如果更改了服务器的安装路径的名称(在服务器已经启动之后) ，经过验证的呈现客户端将不再有效。重新验证也可能失败。在这种情况下，删除目录并重新安装/重新连接呈现客户机